Shipping policy

At Her Love Hair Co., we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand how we handle order processing, shipping, and delivery.

1. Order Processing

  • Processing Time: Orders are processed within 7-14 business days, excluding weekends and holidays. This time ensures the quality and uniqueness of each product.
  • Custom orders or high-demand items may require additional processing time.

2. Shipping Methods and Costs

  • Shipping costs are calculated at checkout based on your location and the selected shipping method.
  • We partner with reliable carriers to ensure timely delivery. Available shipping options will be displayed during checkout.

3. Delivery Timeframes

  • Delivery times vary based on the shipping method selected and your location. Estimated delivery windows will be provided at checkout.
  • Domestic Shipping: Typically takes 3-7 business days after processing.
  • International Shipping: Delivery may take 7-14 business days or longer due to customs clearance.

4. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Use this information to monitor the status of your shipment.

5. Lost, Damaged, or Delayed Shipments

  • Lost Packages: If your package is marked as delivered but not received, please contact us within 48 hours of the delivery confirmation. We will work with the carrier to resolve the issue, but we are not liable for lost or stolen packages.
  • Damaged Items: If your item arrives damaged, email us at herlovehairco@gmail.com within 48 hours of delivery with photos of the damage.
  • Delays: We are not responsible for delays caused by the carrier or customs.

6. International Shipping

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Customs processing times vary and may delay delivery.

7. Address Accuracy

Please ensure your shipping address is accurate at checkout. Her Love Hair Co. is not responsible for packages delivered to incorrect or incomplete addresses.